Hi Henry,
Just wanted your professional feedback on the following:
I had a homeowner call me from, ironically, Alcoa, Tennesee with a problem with his Leaf Relief. It was a high two story home with a steep drop off in the back, making it over 3 stories on about 2/3 of the house.
When he built the house in 2006, the gutter contractor convinced him to put on Leaf Relief. It clogged over and over again, and the homeowner (being 68 years old) couldn't clean the debris off the top of the gutters. The contractor came back multiple times to help, but finally told the homeowner it couldn't be fixed.
He called PlyGem, the new owner of Alcoa's Exterior business, and was told of the warranty . . . which protects the inside of the gutter only. So he called the contractor back again to replace the product with GuttaGard.
Here's the kicker. One of the points Alcoa pitched was that with Leaf Relief you can eliminate many of the gutter spikes or hangers, because the product reinforces the gutter (true). But...the gutter contractor couldn't remove the product without removing the entire gutter system!
In frustration, he hired a new gutter installer, who removed the 18 month old gutter, reinstalled it with 3x4 downspouts, and installed our new Gutter Genius (www.guttergenius.com) product (also sold as GuttaPro at www.elkoproducts.com) . . . at a substantial cost.
He knows Gutter Genius will clog at some point, but his new gutter contractor will come back and get it working, for an honest but modest fee.
I still like Leaf Relief and recommend it frequently, but I think a bit less hype and a lot more honesty is the right medicine. |
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